SHIPPING & RETURNS
SHIPPING & RETURNS
We will arrange for the delivery of the Goods to the address specified on your order or to another location we agree in writing.
We endeavour to delivery all goods within 3-5 working days, subject to stock availability.
Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.
If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
- store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
- make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
- after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
We can deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.
Gemini Towelling Range
Gemini Towelling Range
Our 600gsm Zero Twist towel collection is the perfect blend of luxury, durability and style - ideal for creating a memorable guest experience.
Made from 100% premium cotton with a zero twist design, these towels are exceptionally soft, highly absorbent and built to stay thick and fluffy over time. They not only provide supreme comfort but also add a touch of elegance to any room.
SPECIFICATIONS:
Weight (GSM): 600 Colours: White, Grey and Sage GreenCouldn't load pickup availability
SHIPPING & RETURNS
SHIPPING & RETURNS
We will arrange for the delivery of the Goods to the address specified on your order or to another location we agree in writing.
We endeavour to delivery all goods within 3-5 working days, subject to stock availability.
Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.
If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
- store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
- make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
- after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
We can deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.

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FAQ’s
How do I choose the right bathroom supplies for hotels?
When selecting bathroom supplies for hotels, consider the quality, durability, and comfort of the products. Look for items that can withstand frequent use and washing, while still providing a luxurious feel. Items like soft, absorbent towels, plush bathrobes, and quality toiletries can significantly enhance the guest experience. Opt for products that are easy to maintain and align with the hotel's branding and style.
How do hotel bathroom supplies enhance guest comfort?
High-quality bathroom supplies can significantly enhance guest comfort by providing a spa-like experience in the privacy of their own room. Luxurious towels and bathrobes, premium toiletries, and well-designed bathroom amenities contribute to a feeling of relaxation and indulgence. Guests appreciate the attention to detail and the effort to provide a comfortable, home-away-from-home experience.
How can hotels select hypoallergenic bathroom supplies for guests?
To select hypoallergenic bathroom supplies, look for products that are labelled as hypoallergenic, fragrance-free, and free from common irritants such as parabens and sulphates. Natural and organic products are also a good choice. Ensure that the towels and bathrobes are made from natural fibres such as cotton or bamboo, which are less likely to cause skin reactions.
Which toiletries and bathroom supplies are best for a sustainably-conscious hotel?
For a sustainably-conscious hotel, choose toiletries that prioritise natural and organic ingredients. Look for products made from renewable resources, packaged in recycled or biodegradable materials, and free from harsh chemicals and synthetic fragrances. Opt for our Eco range to enhance your hotel’s eco-friendly profile, providing guests with a luxurious yet environmentally responsible experience.
Do hotels get discounts for buying hotel bathroom supplies in bulk?
Yes, we offer a volume discount to hotels who wish to order large quantities.
What is your return and exchange policy?
We offer a free returns service if products are returned within 28 days in the original packaging and unused.
Does Star Linen ship internationally to hotels?
Currently we are unable to offer international shipping from our website, please contact our team on 01443 805050 to discuss your requirements.