YOU CAN TRUST US TO PROTECT
Information we may collect from you
In order to provide our services to you, we may collect the following information:
- Name and address
- Contact telephone number
- Email address
- Demographic information such as postcode, preferences, interests
- To process your order, we will also collect your credit card details
- History of orders
- Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access;
- If you contact us, we may keep a record of that correspondence
- Completed surveys that we may use for research and marketing purposes
- Details of how you have used the website and any content viewed
What we do with your information?
The legal basis for collecting and processing your data is to fulfil a contractual obligation in order to process your order. For this we require your name, address and payment details. We ask for your phone number so we can contact if there are any issues with your order and your email so we can advise when your order has been dispatched. Your credit card or payment details are processed through a secure server and are not stored. We will pass your name and address to our delivery company DPD for them to deliver your order.
As well as the above we may also use your personal data for the following purposes:
- To provide you with information about our services
- To set you up as a new customer
- We may occasionally send you marketing communications related to our business
- To maintain contact preferences
- To notify you of any changes to our service
If you do not wish us to contact you with marketing communications or for market research, you may unsubscribe by emailing email@example.com
How long do we keep your data?
We only keep your personal information for as long as we need to, so we can use it for the reasons stated above.
Your rights to control over your personal information
Under General Data Protection Regulations, you have the right to access your personal data by making a subject access request. If you wish to see the information held on you, please email us on firstname.lastname@example.org
To enable you to access this information we will ask you for proof of identity either a passport or driving license. We will then provide you with a description of the data, tell you why we are processing your data, inform you of who your data has been shared with and provide a copy of your personal data in an electronic form.
If you believe any of the information we hold about you is incorrect or you wish us to erase or resist processing, please contact us on email@example.com
Disclosing your personal data
Your information will be used by the following parties under our control:
- To DPD who deliver our products
- To Mailchimp who distribute our emails
- To Feefo who provide our feedback service
- Our mailing houses who distribute our brochures and catalogues
We will not sell, distribute or lease your personal data to any third parties (except those stated above) unless we are required to do so by law.
When necessary, we may share your name, address and phone number with a credit reference agency. This is for customer where a credit account is being set up, please contact us at firstname.lastname@example.org if you do not wish us to share your details for credit check purposes.
Controlling your personal data
You may choose to restrict the collection or use of your personal information in the following ways:
- If you no longer wish to receive any marketing emails, you can do so by clicking unsubscribe on the emails
- If you wish for us to no longer contact you, contact us at email@example.com
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our partners. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. The type of cookies that our Site uses enable us:
- to estimate our audience size and usage pattern;
- to store information about your preferences, and so allow us to customise our Site according to your individual interests;
- to speed up your searches;
- to recognise you when you return to our Site.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
List of cookies we collect:
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You session ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at firstname.lastname@example.org.
Our Site contains links to and from the websites of our partners, third party retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability whatsoever for these policies. Please check these policies before you submit any personal data to these websites.
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