WE’RE HERE TO ANSWER
ALL YOUR QUESTIONS
We don’t expect you to be linen experts - that’s our job! Our friendly UK based team are happy to help with any queries you might have, so if you need an immediate response contact us via live chat. Or…
CALL US ON: 01443 80 50 50
DON’T NEED A RESPONSE RIGHT AWAY? THEN DROP US AN EMAIL BELOW.
And we will aim to reply with 48 hours.
OUR HOME FROM HOME
Star Linen UK, Unit 1, Withey Dyffryn Court, Dyffryn Business Park, Ystrad Mynach,
CF82 7TT
our opening hours
Monday to Friday:
Our phone lines are open between 9am and 5pm
e-mail: info@star-linen.co.uk
Saturday, Sunday and Bank Holidays: Closed
FREQUENTLY ASKED QUESTIONS
HOW DO I START A RETURN?
You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 14 days after the day on which you receive the Product.This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Products, you can notify us of your decision to cancel the Contract as set and receive a refund.
Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed.
To cancel a contract you must contact our Customer Services team by telephoning them on 01443 80 50 50 or by e-mailing them at info@star-linen.co.uk to inform them that you wish to cancel the Contract and arrange a collection of the Products. Please make sure that you quote your order number.. The Products will be collected by a courier from the address to which it was delivered.
Unless the Product is faulty or not as described , you will be responsible for the cost of the collection.
If you fail to make the pre-arranged collection time then you will still be charged for the collection. You will then need to contact the Customer Services Team to arrange another collection by a courier. You will be charged for each collection, whether it was failed or successful.
If you cancel your Contract we will refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop
If you cancel your Contract we will not refund any delivery costs you have paid.
We will make any refunds due to you as soon as possible and in any event within 28 days after the day on which we receive the Products back from you. Any applicable charges for the collection of the Products will be deducted from the monies refunded.
If you have returned the Products to us because they are faulty or misdescribed, we will refund the price of the Products in full, together with any applicable delivery charges.
We will refund you on the payment method used at the point of purchase.
HOW LONG WILL MY DELIVERY TAKE?
We aim to deliver all goods within 48 hours. However, sometimes this isn't possible during busy periods. If you still haven't received your order after 5 working days then please talk to one of our customer service advisors through the online chat or contact us at the email address or phone number listed below and we'll be happy to help.
CAN I TRACK MY ORDER?
As we aim to get all of our orders to you within 24 hours, we currently do not offer shipment tracking.
DO I NEED A CONTRACT TO BUY FROM YOU?
No. We welcome all customers, existing and new without the need for a contract.