FAQs

Online orders to the UK under £60 cost £6.95

Online orders to the UK over £60 are FREE

Unfortunately, online orders are unavailable outside of the UK. Orders can be placed over the phone.

1. We will arrange for the delivery of the Goods to the address specified on your order or to another location we agree in writing.

2. We endeavour to deliver all goods within 3-5 working days

3. Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.

4. If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:

   a. store or arrange for the storage of the Goods and will charge you for all associated costs    

   and expenses including, but not limited to, transportation, storage and insurance; and / or

   b. make arrangements for the redelivery of the Goods and will charge you for the costs of 

   such redelivery; and/or

   c. after 10 business days, resell or otherwise dispose of part or all of the Goods and charge 

   you for any shortfall below the price of the Goods.

5. If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

6. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

7. We can deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.

If you wish to return an item, you are responsible for arranging and covering the cost of the return shipping, unless the item received was incorrect or damaged. When returning please ensure the following:

• Notify us by email at returns@star-linen.co.uk advising items to be returned and your order number
• The item must be returned in its original condition and packaging.
• Returns must be initiated within 14 days of delivery
• You are responsible for securely packaging the item to avoid damage during transit.
• We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit.

Please send your return to:

Star Linen UK – RETURNS
Unit 1 Withey Dyffryn Court, Dyffryn Business Park
Ystrad Mynach
CF82 7TT

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be processed to your original method of payment within 7 business days.

For any questions, contact us at info@star-linen.co.uk or 01443 805050

As we aim to get all our orders to you within 48 hours, we currently do not offer shipment tracking.

No. We welcome all customers, existing and new without the need for a contract.

We currently don’t have a showroom, but our website is filled with detailed images and information on all of our ranges. If you have any further questions about any of our products, then please talk to one of our customer service advisors through the online chat or contact us at the email address or phone number listed below.

We aim to deliver products ordered together in the same packaging where possible. However, this is not always achievable, and we cannot guarantee that products packaged separately will arrive at the same time.

If you prefer, we can deliver your order by instalments which will be invoiced and paid for separately.

If you are interested in having any of our products custom-made then please talk to one of our customer service advisors through the online chat or contact us at the email address or phone number listed below.

Our Star Mission is to ensure the world sleeps better, dines better and enjoys greater comfort. 

We’re a DEPENDABLE SUPPLIER – We’re proud to be the chosen supplier of leading hotels, laundries, universities, holiday parks and spas with our products, and because we always do what our customers want our customer base is growing all the time.

We offer THE STAR SERVICE – We pride ourselves on being industry experts, and we deliver exceptional customer service because we put the customer at the heart of everything we do.

We have A GLOBAL REACH – Global prices rise and fall, and we have the strength to source the best products at competitive prices from around the world.

We use ETHICAL SOURCING – We care about people, so we shop responsibly. We ensure all our suppliers treat their employees in a fair, safe and respectful manner. 

We believe in CONSTANT INNOVATION – We’re always introducing new ranges and looking for ways new ways to use materials and designs.

We’re A BRAND YOU CAN TRUST – We’re members of the UK Housekeepers Association (UKHA), the Association of Serviced Apartment Providers (ASAP) and the Institute of Sales Management (ISM).

To discuss pricing on large orders, please talk to one of our customer service advisors through the online chat or contact us at the email address or telephone number listed below.

We accept debit or credit card payments through SAGE Pay, our secure online system. We also accept payment over the phone. If you wish to do this then please contact us on the telephone number listed below.