SHIPPING & RETURNS
SHIPPING & RETURNS
We will arrange for the delivery of the Goods to the address specified on your order or to another location we agree in writing.
We endeavour to delivery all goods within 3-5 working days, subject to stock availability.
Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.
If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
- store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
- make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
- after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
We can deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.
Hilltop 12 Tog Duvet
Hilltop 12 Tog Duvet
SPECIFICATIONS:
- Weight: 12 tog
- Fabric: Microfibre
- Filling: Hollowfibre
- FR
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SHIPPING & RETURNS
SHIPPING & RETURNS
We will arrange for the delivery of the Goods to the address specified on your order or to another location we agree in writing.
We endeavour to delivery all goods within 3-5 working days, subject to stock availability.
Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.
If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
- store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
- make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
- after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
We can deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.

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FAQ’s
Are there hypoallergenic options for duvets?
Most of our duvets are hypoallergenic as most of our ranges are made from synthetic fibres like hollowfibre and microfibre, these fibres are less likely to gather dust mites compared to natural materials.
Which duvets are best for a sustainably-conscious establishment?
Our Eco duvet Clevedon and Ashton ranges are the best choice for the sustainably conscious. The filling is made by breaking down 100% PET plastic bottles to produce a smooth soft microfibre filling which gives the feeling very much like down but is hypoallergenic.
How does the tog rating affect the comfort of duvets?
The tog rating is the essential factor in determining the comfort and suitability of a duvet season and preferences. Most use a 10.5 tog duvet as this offers a balance of warmth and breathability so is suitable for all seasons.
Which duvets are appropriate for a luxury experience?
Most luxury establishments choose a duvet with a high thread count cotton cover, not only is this breathable but it gives a luxury finish to the duvet. A cotton cover is essential on feather duvet as it stops the filling from coming through the cover. When it comes to filling most choose a feather or microfibre filling both are gorgeously soft and will help your guests have a fantastic night's sleep. Those who chose a feather option, have a Microfibre option for guests, as allergy sufferers will require an alternative.
What are the most durable duvets available?
Choosing a durable duvet involves considering a number of factors including fill, cover and construction type. When choosing fill type down it is known for its durability and can last a long time if cared for correctly. Microfibre or hollowfibre is quite durable and a more affordable option than natural fill. A high thread count cotton cover will make the duvet more durable and is soft for the guest. Box construction ensures that the filling remains equally distributed throughout the duvet preventing clumping or cold spots and helps maintain the duvet's shape.
What are the benefits of different duvet fillings?
Choosing the right duvet filing is essential for ensuring comfort, warmth and overall satisfaction. Here’s a guide to the most common:
- Down - Down is excellent for trapping heat making it ideal for colder climates. It's breathable and can regulate temperature, however people may be allergic to down.
- Microfibre - Made from synthetic fibres, the fibres are tightly woven to create a soft, lightweight filling. Designed to mimic the soft fluffy down and provide a cosy sleep experience.
- Hollowfibre - Hollow space between the fibres ensure this filling is breathable and means it is lightweight, these are normally the most affordable option.
Do you offer all-season duvets?
We recommend that if you want a duvet that can be used throughout the year that you choose a 10.5 tog. All our duvets have a 10.5 tog option. A 10.5 tog duvet offers a balance of warmth and breathability, making it suitable for use throughout most of the year. It's an ideal choice for people who prefer a consistent duvet rather than switching between summer and winter options. We recommend you add a blanket in the winter if your guests need more warmth.
Does Star Linen ship internationally?
Currently we are unable to offer international shipping from our website, please contact our team on 01443 805050 to discuss your requirements.
What is your return and exchange policy?
We offer a free returns service if products are returned within 28 days in the original packaging and unused.