Grievance and Concern Submission

If you believe that Star Linen UK’s actions or decisions have caused, or may cause, harm or unfair treatment, you can use this form to raise a grievance or serious concern. This process is available to workers, customers, suppliers, community members and any other stakeholders. This includes issues related to our services, behaviour of our people, working conditions, ethical standards, or our social and environmental impact.

What counts as a grievance:
• We treat all grievances seriously and handle them in a fair, confidential and timely way.
• Treatment of workers or workplace conditions.
• Product quality or safety concerns• Environmental or social impacts of our operations or supply chain
• Ethical concerns, including discrimination, harassment or misconduct.

What to expect after you submit:

• We will acknowledge receipt within 3 working days.

• We will complete an initial assessment within 10 working days to confirm whether the issue will be treated as a grievance and whether any immediate action is required.

• Where a full investigation is needed, we aim to provide an outcome within 30 working days of acknowledgement. If the matter is complex and takes longer, we will keep you updated on progress and revised timeframes.

We will either:

• Explain the steps we are taking to investigate and resolve the issue and confirm when it has been closed, or

• Explain clearly if the issue does not meet our grievance criteria and signpost alternative routes for feedback or escalation.

Confidentiality and non‑retaliation

Information you provide will be shared only with those who need it to assess and manage your grievance. Star Linen UK does not tolerate retaliation against anyone who raises a concern in good faith. If you prefer, you may raise a grievance anonymously, although this may limit our ability to investigate fully. If you believe you have experienced retaliation after submitting a grievance, please tell us as soon as possible using this form or another contact method.

Please provide as much detail as you can in the comment box below.

Once a grievance is resolved, we record the outcome and confirm closure to the person who raised it, or explain clearly if and why we are unable to accept the issue as a grievance.

CALL US ON: 01443 80 50 50